All case studies
Real-Time AI Translation for Call Centers
An AI-powered real-time translation system that lets call center agents talk to customers across languages, plus a microservice migration and job scheduling platform.
- Client
- Global customer-experience company
- Role
- Fullstack Developer
- Year
- 2022–2023
- manual work
- −80%
- language support in real time
- Multi
01 · Challenge
Agents could only serve customers in their own languages, and a monolithic system limited scalability.
02 · Solution
Designed a real-time translation system for agents, migrated the monolith to DDD-based microservices and built a job scheduling system on .NET, RabbitMQ and Redis.
03 · Results
Agents communicate across languages, the platform scales better with less downtime, and scheduled jobs removed most manual work.